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Frequently asked questions
A few things you might want to know before getting in touch.
What is Portius fulfillment and which services can I use?
Portius provides a complete fulfillment solution for e-commerce businesses, covering receiving, warehousing, inventory management, pick & pack, shipping and returns.
You can use our full fulfillment service or select only the services you need, such as warehousing, inventory management, pick & pack or returns management. We adapt our solution to your operational needs.
What type of companies is Portius designed for?
Portius is designed for SMEs and growing e-commerce brands managing between 100 and 5,000 orders per month.
We provide a flexible fulfillment solution adapted to your order volume, products and specific requirements, allowing you to professionalize your logistics without managing your own warehouse.
Can I connect my online store with Portius?
Yes. Portius integrates with the most widely used e-commerce platforms and marketplaces, including Shopify, WooCommerce, Magento and PrestaShop.
We can also connect ERP systems, custom-built websites and other platforms through dedicated integrations.
What do I need to connect my online store to Portius?
You do not need any technical knowledge. Our dedicated IT team manages the entire connection process.
Common e-commerce platforms can usually be connected within 24–48 hours, while ERP systems, custom websites or more specific integrations are typically completed within 72 hours.
You simply provide your platform details, and we take care of the setup.
Will I have full visibility and control over my inventory?
Yes. Through your dedicated Portius client portal, you can easily manage and monitor your inventory, product status, orders and fulfillment operations in real time.
You always have a complete and updated overview of your inventory.
What happens when I send my products to Portius?
When we receive your products, we complete a structured receiving process including quantity checks, product verification, inventory registration and organized storage.
Your inventory is then ready to be managed efficiently and fulfilled according to your requirements.
What happens when a customer places an order?
Orders are automatically synchronized with Portius.
Our team prepares the order, verifies the products, applies your fulfillment requirements and coordinates the shipment to your customer.
Can I customize how my orders are prepared?
Yes. We adapt the fulfillment process to your brand requirements.
This can include packaging preferences, specific handling instructions, documents included in the shipment or any other operational requirements.
Does Portius handle returns?
Yes. Portius manages the return process, including receiving, checking and updating the status of returned products.
Depending on your requirements, returned items can be reintegrated into inventory, reviewed or handled according to a specific process.
How do I start working with Portius?
Getting started is simple:
1. We analyze your logistics needs.
2. We connect your store and configure the workflow.
3. You send your inventory to our facility.
4. Portius starts managing your fulfillment operations.
Ready to simplify your logistics?
Tell us about your business using the contact form above and ask for a tailored fulfillment proposal.